Measuring the customer’s journey through London City Airport

London City Airport (LCY) is the only London airport actually in London, handling 3.65 million passengers in 2014. Some 65% of those using LCY are travelling on business. It should take no more than 20 minutes to get from front door to departure lounge, and no more than 15 minutes from tarmac to train. We call it the 20:15 promise — and it is a promise that presents an obvious challenge: how can we know if we were delivering?

LCY deploys CrowdVision passenger analytics

When London City Airport opened in 1987 it was for hundreds of thousands of passengers, not the 4 million plus we expect to handle in 2015.

As a result things are getting a little congested over in the airport terminal, and some creative thinking was needed to try and make the most of the limited space available.

That’s where local technology company CrowdVision came in. Based just over the river from LCY in North Greenwich,

CrowdVision looks forward to LCY Smart Airport Experience project

CrowdVision is an integral part of the Smart Airport Experience project being launched at London City Airport and announced by Living PlanIT today. Our technology will help the airport to measure, analyse and improve passenger flows, creating opportunities for innovation and delivering faster journeys and improved passenger experience.

CrowdVision’s unique passenger analytics capability provides airports with very accurate measures of passenger volumes and dynamics in every corner of the airport every minute of the day.

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