New partnership with Terminal 4 at John F. Kennedy International Airport.
Today, we are delighted to announce an exciting and progressive new partnership with Terminal 4 at John F. Kennedy International Airport.
On a continuing mission to improve the passenger experience of more than 21 million annual passengers, CrowdVision technology will be used to optimise the full passenger experience beginning with arrivals ‘curbside’ at terminal 4.
Focusing on 3 key areas, CrowdVision will analyse ‘curbside’ actions to manage passenger arrivals and vehicle congestion.
Wait Time Measurement is NOT Enough!
CrowdVision is deployed in many airports to measure how long passengers are waiting. This is important data … but it is NOT enough. Wherever there is a problem there must also be a solution. Waiting is only the problem. So, what is the solution? Well to answer that we need to understand what is causing the waiting.
There are several different types of waiting in airports, arising for different reasons. Firstly, the imposed waitingcaused because people are entering a mandated processing stage in their journey.